Ordering

It is worth noting that no two packaging enquiries are the same. Considering this, we advise that you call us for a comprehensive consultation on your packaging needs.

The number to call is 01747 854 843

Special consignments or pre-orders cannot be cancelled once the order has been accepted as we often pay for them in advance. Also, the nature of a special order generally means that it is an item that we do not stock due to its popularity and, therefore, will be difficult to re-sell.

Terms of Delivery

We aim to despatch goods within 48hrs of completion of payment process subject to stock availability for orders paid by credit/debit card . Orders paid by cheque will not be despatched before clearance of cheque. We will post items via the delivery method selected however we accept no responsibility for loss, damage or late delivery through no fault of our own. In certain cases it may be possible to claim compensation for lost items however we need to be notified within 6 days that the product has not arrived else we will not be able to claim and you may lose the money spent on that lost item. In the exceptional circumstances where we find we are at fault ie. lost order, we will send the item and refund all postage costs.

The following applies to goods ordered over the value of £50 or of a large nature items below will generally be dispatched via carrier

All goods over £50 are delivered via carrier service, between 8:30am and 5:30pm Monday - Friday, and require a signature upon receipt and the following applies:

• UK Mainland Customers - Delivery is made by carrier, If you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.
• UK Offshore Customers - As above except delivery is between 2 - 7 days depending on destination. You will be notified of an approximate delivery date.

Delivery charges:
These are priced per item based on weight and value, Special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation.